Frequently asked questions
Are your courses accredited?
No. We hold no accreditation from any SETA, from the QCTO, from SAQA, from any professional body, or from any international body, and no such body has approved, accredited or endorsed our courses.
Our courses build knowledge and awareness. They are not a declaration that someone is competent, and they do not appoint anyone to a role. Deciding whether a person is competent for a task, and appointing them, remains the employer's decision and the employer's responsibility.
If you need accredited or unit-standard-aligned training to satisfy a legal requirement, a tender or a client audit, we are not the provider for that requirement, and we would rather tell you now. More on this: What we do and what we do not do.
Who are the courses for?
Employers, managers, supervisors, health and safety representatives and committee members in South African workplaces — particularly smaller and mid-size businesses without a full-time safety function.
How do I buy a course?
Choose a course, add it to your cart, and pay at the checkout. You create an account as part of the checkout — that account is how you reach the course afterwards.
What payment methods do you accept?
Card, through the Payfast payment gateway. That is currently the only payment method offered.
When do I get access?
As soon as your payment is confirmed. Your account and the course become available immediately — you do not wait for anything to be approved.
How long that access lasts is set out in our Terms and Conditions.
What do I get at the end of a course?
A record that you completed it.
It is not a competency certificate. It records that a person finished the course; it does not certify that they are competent for a task, and it does not appoint them to anything. That distinction matters, and it is the same one set out at the checkout and on What we do and what we do not do.
Can I buy a course for my staff?
Yes — for more than one person, email us at training@safetytoolbox.co.za and we will set it up with you. Tell us how many people and which course.
What is your refund policy?
It depends on who is buying and when you ask, and the position is set out in full — including the rights you have under South African consumer and electronic-transactions law — in our Terms and Conditions. We have deliberately not summarised it here, because a summary and a policy that disagree with each other help nobody.
If something has gone wrong with a purchase, email training@safetytoolbox.co.za and tell us what happened.
Is the price I see the full price?
Yes. The price shown is the price you pay — nothing is added at the checkout. The full position, including our VAT status, is in our Terms and Conditions.
Do you have anything free?
Not yet. We are preparing a free set of hygiene documents and short courses — three of each. They are not available for download or enrolment yet. Our current courses are listed on our courses page.
Do you do consulting?
Yes — health and safety only. For anything from a single question to a full compliance baseline, email training@safetytoolbox.co.za and tell us what you are trying to solve.
What we do and what we do not do is set out plainly on What we do and what we do not do. It is worth two minutes before you contact us about anything.
How do I contact you?
training@safetytoolbox.co.za · +27 82 087 6297 · or use the form on our Contact page.