Version v02 · Effective from 20 August 2026. This is the version of these terms published on this website. The version that applies to your purchase is the version published here at the moment you placed your order.
TERMS OF SALE AND WEBSITE TERMS OF USE
Safety Toolbox (Pty) Ltd · www.safetytoolbox.co.za
Effective from: 20 August 2026
1. Who you are dealing with
| Full name and legal status | Safety Toolbox (Pty) Ltd, trading as Safety Toolbox, a private company incorporated in the Republic of South Africa under the Companies Act, 2008 |
| Registration number | 2026/639216/07 |
| Place of registration | Republic of South Africa, registered with the Companies and Intellectual Property Commission |
| Office bearers | Deon Venter, Director (sole director) |
| Physical address, and the address at which we accept legal service of documents | Dainfern Square, 1st Floor, Cnr William Nicol Drive & Broadacres Avenue, Dainfern, Johannesburg, Gauteng, 2191 |
| Telephone | +27 82 087 6297 |
| training@safetytoolbox.co.za | |
| Website | www.safetytoolbox.co.za |
| VAT | Safety Toolbox (Pty) Ltd is not registered for value-added tax. No VAT is charged on any price on this site and no tax invoice bearing a VAT number is issued. |
Membership of self-regulatory or accreditation bodies. We do not belong to and do not subscribe to any self-regulatory body or accreditation body, and no such body has approved, accredited or endorsed our courses.
Code of conduct. We do not subscribe to any external code of conduct. These terms are the standards we hold ourselves to.
Alternative dispute resolution. We do not subscribe to any alternative dispute resolution code. Clause 13 explains what to do if something goes wrong, including the statutory routes available to you.
2. What these terms are, and when they apply
These terms govern every purchase made through this website and every use of the website itself. By placing an order you agree to them.
These terms are published on this website and you can read them, save them and print them at any time before you pay. Read them before you place your order. If anything in them is unclear, email us at training@safetytoolbox.co.za and ask before you buy.
We may change these terms. The version that applies to your purchase is the version published on the site at the moment you placed your order. We keep the previous versions and will send you the one that applied to your order on request.
Nothing in these terms takes away a right the law gives you. Where a term of these terms and a right given to you by the Electronic Communications and Transactions Act or the Consumer Protection Act cannot stand together, the law wins and that term does not apply to you.
3. What we sell
We sell online occupational health and safety training courses. A course is delivered entirely over the internet through this website. There is no classroom component, no practical assessment and no instructor contact time unless the course page says otherwise.
What a course consists of. Written lessons and modules, diagrams, in some courses embedded video, a set of assessment questions drawn from a question bank, and, where the course page says so, a downloadable employer sign-off sheet.
What you get on completion. A certificate, issued by Safety Toolbox (Pty) Ltd in its own name, recording that you completed the course and passed the assessment. The pass mark is 80%.
Some of our courses are theory-only, and the course page says so where that is the case. A theory course teaches the subject. It does not observe you doing anything, and it cannot and does not confirm that you are competent to perform a task in a workplace.
4. What we do not claim — read this before you buy
4.1 Our courses are not accredited. No SETA, no QCTO, no SAQA registration, no professional body and no international body has accredited, approved, endorsed or recognised these courses or the certificate. If you or your employer need an accredited qualification, this is not it, and you should not buy it for that purpose.
4.2 The certificate is our own. It records what we can honestly record: that a named person completed our course and passed our assessment on a given date. It is not a statutory qualification, a licence, a permit, or a legal appointment.
4.3 We do not promise an outcome. Buying and completing a course does not by itself make you competent, does not appoint you to any position, does not satisfy any legal duty that rests on you or your employer, and does not guarantee that any inspector, client, auditor or authority will accept it.
4.4 Appointment stays with the employer. Where a course supports a workplace appointment, the appointment is made by the employer, on the employer’s judgement, using its own sign-off. Where we supply a sign-off sheet, it is a tool for the employer to record its own decision. We are not making that decision and we do not share responsibility for it.
4.5 The courses are training material, not legal advice. Our courses explain legal duties in order to teach them. Nothing in a course, a sign-off sheet or any other document we supply is legal advice about your situation, your workplace or your obligations, and none of it should be relied on as a substitute for advice from someone who knows your facts.
5. Price and payment
5.1 The price you see is the whole price. The price shown on the course page is the full amount payable for one seat on that course for one named learner. It includes everything. There is no VAT (see clause 1), no delivery charge, and no fee added at checkout.
5.2 Current prices. The price of each course is the price shown on that course’s page at the moment you place your order. At the date these terms take effect, four of our courses are priced at R595 per seat and one, Blood-borne Pathogens, at R395 per seat. We may change a price at any time, but a change never affects an order already placed.
5.3 How you pay. Payment on this website is by card, through the Payfast payment gateway. You enter your card details on Payfast’s own secure pages. We never see, receive or store your card number, expiry date or card security code. Payfast tells us only whether the payment succeeded, and gives us a transaction reference.
Where the checkout also offers you a direct bank transfer, you pay us into the account shown on the order, and clause 7.1 does not apply to that order: access is granted on receipt of payment, as clause 12.13 provides for invoiced purchases. Payment by invoice is dealt with in clause 12.
5.4 Your order is accepted when payment is confirmed, not when you click to order. If the payment does not go through, no agreement comes into existence and you get nothing and owe nothing.
5.5 Multiple seats. Where an employer buys seats for more than one learner, the purchase is normally made off the website by invoice rather than by card. Clause 12 governs that route.
6. Checking your order before you pay
Nothing is committed until you place your order. Until you do, you have bought nothing and owe nothing, and you can leave the checkout without paying.
Before you place the order, the checkout shows you what you are buying — each course, the quantity, the price of each, and the total you will pay — and your billing details, which you can correct on that page.
To change what is in the order itself — the quantity, or removing a course — go back to your basket. You can do that at any time before you place the order, and the basket is where quantities are changed and items are removed. If you spot a mistake, correct it there before you place the order.
If anything does not work as described here, stop and email us at training@safetytoolbox.co.za before paying.
7. When you get access, and for how long
7.1 Access is granted automatically as soon as the payment is confirmed, and in any event within 30 days of the order. Access is through the account you create or sign in to at checkout. Where you buy by invoice rather than by card, clause 12.13 says when access is granted.
7.2 Access does not expire. Once you are enrolled, the course stays available to you for as long as we run it and your account remains open.
7.3 One seat, one learner. A seat is for the named learner who takes it. Sharing an account, letting someone else take your assessment, or reselling access is a breach of these terms and we may close the account and cancel the enrolment without a refund.
7.4 If we cannot deliver. If we cannot give you the course you paid for, we will tell you as soon as we know and refund every cent you paid, within 30 days of telling you.
7.5 If we are late. If we have not given you access within 30 days of your order, and we have not agreed a different period with you, you may cancel by giving us seven days’ written notice, and we will refund you.
7.6 We may change or withdraw a course. Courses are revised as the law and the standards change. If we materially change a course you are enrolled in, you get the revised version at no extra cost. If we withdraw a course entirely while you are still enrolled and have not completed it, clause 9.4 applies if you bought as an individual, and clause 12.15 applies if an organisation bought your seat.
8. Your record of the transaction
We send an order confirmation to the email address on your account as soon as your order is complete. Your orders, invoices and enrolments are also available in your account on the site at any time, for as long as your account is open, and you can save or print them from there. If you need a copy of anything after your account is closed, ask us and we will send it.
9. Cancellation and refunds — buyers who are individuals
This clause 9 applies to you if you are a person buying for yourself. If you are a company, close corporation, trust or other juristic person, clause 12 applies to you instead, and this clause 9 does not.
9.1 Your seven-day right to cancel. Section 44 of the Electronic Communications and Transactions Act gives you the right to cancel this purchase without giving a reason and without penalty, within seven days. You do not have to justify it and we will not ask you to.
When the seven days start. They start on the later of the day your payment was confirmed and the day we gave you access to the course. If those are the same day — which they normally are, because access is automatic — that is the day they start. They are seven ordinary days, not seven business days.
How to exercise it. Email training@safetytoolbox.co.za within the seven days and say you are cancelling. Nothing more is needed. Keep the email; we will acknowledge it.
What you get back. The full amount you paid. We deduct nothing — not a handling fee, not an administration fee, and not the fee our payment gateway charges us. We must pay it back within 30 days of the day you cancel, and we aim to do it much faster than that.
9.2 Refunds after the seven days. After the seven days, you have no statutory right to a refund and any refund is at our discretion.
We will always consider a request where the course did not work as described, where the content was wrong, or where something went wrong on our side. We do not refund because a learner failed the assessment, changed their mind, or did not get round to doing the course.
Where we do give a refund at our discretion, we refund the full amount. We deduct nothing from it. If we do not think a refund is warranted, we will tell you so and explain why — we will not offer you part of your money back instead.
9.3 What a refund means for your access and your certificate.
When we refund a course, your enrolment is removed and you lose access to it. That happens automatically. It is not a penalty; it is what a refund means.
A refund also undoes the basis on which anything was issued to you for that course. So:
- If a certificate has already been issued to you, it no longer records training you have paid for, and you must not present it — to an employer, a client, an inspector, an auditor or anyone else — as evidence of training.
- If you have downloaded a sign-off sheet or other course material, you must stop using it, and you may not give it to an employer as evidence of training you have been refunded for.
We ask you to think about this before you ask for a refund. If you would rather keep the certificate than have the money back, do not ask for one.
9.4 If we withdraw a course you are enrolled in. If we withdraw a course entirely and you have not completed it, we refund you in proportion to what you have not yet done, or in full if you had not started. If you had already completed it and hold a certificate, your certificate stands and there is no refund — you finished the training, and nothing about our decision to stop selling the course changes that.
9.5 How we pay a refund. A refund goes back through Payfast to the card you paid with. It cannot be paid to a different card or into a bank account. Depending on your bank, it usually takes a few working days to show after we release it.
9.6 If we have not given you the information the law requires. Section 43 of the Electronic Communications and Transactions Act lists information we must make available to you on this website before you buy. If we have not, you may cancel within 14 days of receiving the course, and we must refund everything you paid. These terms, the course pages and our Website Privacy Notice are how we give you that information. If you think something on that list is missing, tell us at training@safetytoolbox.co.za — we would rather fix it than argue about it.
9.7 Nothing in these terms can take these rights away. Section 48 of the Electronic Communications and Transactions Act makes any provision of an agreement that excludes a right given by Chapter VII of that Act null and void. If anything anywhere in these terms is read as cutting down a right given to you by clause 9.1 or clause 9.6, that reading is wrong and the right wins.
10. Using the website
Do not attempt to gain access to parts of the site you have not paid for, to another person’s account, or to the site’s underlying systems. Do not copy, republish, resell, or distribute our course content, diagrams, question banks, assessments or certificates. The content is ours and stays ours; you get a personal, non-transferable right to use it for your own training.
You may print or save the material for your own use and, where a sign-off sheet is supplied, give it to your employer for its intended purpose.
11. Our responsibility, and its limits
11.1 What we are responsible for. We are responsible for delivering the course you paid for, for it being what the course page said it was, and for the content being correct and current at the time we supply it. We are responsible for the security of the payment arrangements described in clause 5.3, and for handling your personal information as our Website Privacy Notice says we will.
If we get something wrong, tell us and we will put it right. Where the fault is ours we will correct the course, and where correcting it does not help you we will refund you under clause 9 or clause 12.
11.2 What we are not responsible for.
We are not responsible for a decision your employer, or you as an employer, takes on the strength of one of our certificates or sign-off sheets. Clause 4.4 explains why: the appointment is the employer’s to make, on the employer’s own judgement, and we are not part of that decision.
We are not responsible for whether any client, auditor, inspector or authority accepts our certificate. Clause 4.1 says plainly that our courses are not accredited by anyone, and clause 4.3 says plainly that we do not promise any outcome. If you need an accredited qualification, this is not it, and buying it for that purpose is a decision we cannot stand behind.
We are not responsible for the workplace our training is applied in, for how a person is supervised in it, or for equipment, conditions or practices we have never seen.
11.3 What we do not limit, and cannot.
We do not limit our responsibility for the training itself. If a course of ours contains wrong information, or fails to warn about a hazard it should have warned about, that is our responsibility and nothing in these terms reduces it. The Consumer Protection Act would not allow us to reduce it in any event, and we would not want to.
Nothing in these terms limits or excludes our liability where the law does not allow it to be limited or excluded, and nothing in them takes away a right you have under the Electronic Communications and Transactions Act or the Consumer Protection Act. If any part of these terms is read as doing that, that reading is wrong and the law wins.
11.4 This applies to learners as well as to buyers. Where an organisation buys a seat and one of its people takes the course, clause 11.3 protects that person in their own right, whether or not they were the one who paid.
12. Buyers that are companies, close corporations, trusts and other organisations
12.1 When this clause applies instead of clause 9. This clause applies where the buyer is a juristic person: a company, close corporation, trust, partnership, association, body corporate or organ of state. It applies whether you buy through this website or by invoice.
If you are an individual buying in your own name, clause 9 applies to you and this clause does not, even if you are buying the course for your work and even if you will claim the cost back from your employer. A sole proprietor trading in his or her own name is an individual, not an organisation.
12.2 The seven-day cooling-off right in clause 9 does not apply to an organisation. That right is given by section 44 of the Electronic Communications and Transactions Act, and Chapter VII of that Act protects a natural person only. An organisation is not a natural person, so it does not have the seven-day right, and it does not have the fourteen-day right described in clause 9.6 either. We say this plainly rather than leaving you to discover it.
12.3 Which law protects you depends on your size. The Consumer Protection Act does not apply to a transaction where the buyer is a juristic person whose asset value or annual turnover, at the time of the transaction, equals or exceeds a threshold set by the Minister from time to time. That threshold is currently R2 000 000. Below it, the Consumer Protection Act applies to your purchase. At or above it, it does not, and this agreement together with the common law governs your purchase.
We do not ask you to tell us which side of that line you are on, and nothing in these terms decides it. It is a question of fact. We have written this clause so that it holds good either way, which means you get the benefit of the more protective reading whether or not the Act applies to you.
12.4 Refunds before a course has been completed. If you have paid for seats and the learner has not yet completed the course, tell us and we will discuss it. We will normally refund an unused seat in full. Where a learner has started but not finished, whether we refund and by how much depends on how far in they are, and we will tell you our reasoning.
12.5 No refund once a course has been completed and a certificate has issued. Once a learner has completed a course, passed the assessment and had a certificate issued, that seat is used and we do not refund it. The training has been delivered in full and the learner holds the record of it.
This applies whether the request comes because the learner has left your employment, because the certificate turned out not to be what you needed, because you bought more seats than you used, or because you have changed your mind. It also applies where a learner failed the assessment, because the course was still delivered.
12.6 Cancelling seats you have ordered, or a booked cohort. Where you have ordered seats or booked a group for a later date and you cancel before the course is taken up, we may keep a reasonable cancellation charge. What is reasonable depends on the notice you gave us, what we have already spent or committed, and whether the seats can be used otherwise. We will tell you the charge before we apply it and we will justify it. Where you cancel before we have done anything, there is no charge.
We will not charge you anything for a cancellation where you cannot go ahead because the person the booking was made for has died or is in hospital. That is the law where the Consumer Protection Act applies to you, and we apply it to every organisation regardless.
12.7 What we always refund, whatever clause 12.5 says. Clause 12.5 is about a course we delivered properly. It is not a way of keeping your money when we got something wrong.
We will refund you, including after completion and certification, where:
- the course was not what the course page said it was;
- the content was materially wrong;
- something failed on our side and the learner could not properly complete the course; or
- we are otherwise in breach of what we agreed with you.
Nothing in this clause 12 takes away any right you have under the Consumer Protection Act where that Act applies to you, including your rights in respect of the quality of what we supply.
12.8 What a refund means for the learner’s access and certificate. If we refund a seat, that learner’s enrolment is removed and they lose access to the course. That happens automatically. It is what a refund means.
If a certificate had already been issued for that seat, it no longer records training that has been paid for. You must not present it, and you must not allow the learner to present it, to a client, an inspector, an auditor or anyone else as evidence of training. If you have downloaded a sign-off sheet for that learner, stop using it.
Please think about this before you ask for a refund on a completed seat. If you would rather keep the certificate than have the money back, do not ask for one.
12.9 Your learners’ own rights. This clause 12 is an agreement between us and you, the organisation that bought the seats. It does not, and cannot, take away any right the law gives a learner personally. If a learner has a claim of their own against us, this clause does not stand in its way.
12.10 Seats are for named learners. Seats are allocated to named individuals. An unused seat may be reallocated to another of your staff at any time before it is taken up, at no charge. Once a learner has started a course, that seat is used and cannot be moved to someone else.
12.11 Nothing here overrides the law. Where the Consumer Protection Act applies to your purchase, nothing in these terms waives, limits or sets aside any right it gives you or any duty it places on us, and any part of these terms that would have that effect does not apply to you. This is true whether or not the Act applies to you, because we are not relying on your size to reduce what we owe you.
12.12 What we report back to you. For seats you buy, we tell you which of your nominated learners completed the course and when, and we give you the certificate. We do not routinely give you individual assessment answers or attempt-by-attempt marks.
12.13 Quotations, invoices and access. A quotation is valid for 30 days from the date we send it, and we are not bound to hold it open beyond that. Invoiced purchases are payable on presentation of the invoice, before access is given. Access to a course is granted on receipt of payment.
When your learners get access, on the invoiced route. We give your nominated learners access to the course as soon as we have received your payment, and in any event within 30 days of receiving it. If we have not given access within that 30 days, and we have not agreed a different period with you, you may cancel on seven days’ written notice and we will refund you.
12.14 How we pay a refund. Where you paid by card through this website, a refund goes back through Payfast to the card that paid. Where you paid against an invoice, we pay the refund by electronic transfer to the bank account the invoice was paid from. We do not pay a refund to a different account, and we do not pay it in credit or in course vouchers unless you ask us to and we agree in writing. Depending on the banks involved, a refund usually takes a few working days to show after we release it.
12.15 If we withdraw a course your learners are enrolled in. If we withdraw a course entirely, then for each of your seats:
- a seat nobody has started is refunded in full;
- a seat a learner has started but not completed is refunded in proportion to what that learner has not yet done;
- a seat a learner has already completed, and for which a certificate has issued, is not refunded, and that certificate stands — the learner finished the training, and nothing about our decision to stop selling the course changes that.
This is the same answer clause 9.4 gives an individual buyer. We will tell you as soon as we decide to withdraw a course, and we will give your learners a reasonable period to finish if they are part-way through.
13. If something goes wrong
Start with us. Email training@safetytoolbox.co.za and tell us what happened. Most problems are a misunderstanding about what a course covers or a technical fault on the site, and we can fix both quickly. We will acknowledge you within two business days and tell you what we are doing.
If we cannot resolve it, you may take it to the National Consumer Commission, or to a consumer court in your province, or to a court of competent jurisdiction. Where your complaint is about how we handled your personal information, you may complain to the Information Regulator (South Africa) — see the Website Privacy Notice for the details.
Nothing in this clause requires you to come to us first before exercising a statutory right.
14. Privacy
How we handle your personal information — what we collect, why, who we share it with and how long we keep it — is set out in our Website Privacy Notice, published on this site. Our PAIA manual, which explains what records we hold and how to ask for one, is published on this site too.
Payment security. Card payments are processed by Payfast on its own pages under its own security. The site itself is served over an encrypted connection on every page that collects information.
15. Governing law
These terms are governed by the law of the Republic of South Africa. The consumer protections in Chapter VII of the Electronic Communications and Transactions Act apply to you whatever legal system otherwise applies to this agreement — that is what the Act itself says, and we are not trying to work around it.
16. General
If any part of these terms is found to be unenforceable, the rest stands. Our not enforcing something on one occasion does not mean we have given it up.
These terms, together with the course page for the course you bought and our Website Privacy Notice, are what we have agreed with you.
That does not mean nothing else was said, and we do not ask you to pretend otherwise. If we told you something about a course before you bought it — on this website, in an email, in a quotation or in conversation — you are entitled to rely on it, and nothing in these terms asks you to acknowledge that no representation or warranty was made to you. If something we told you does not match these terms, tell us and we will sort it out. Where the Consumer Protection Act applies to you, that Act decides the point and this clause does not.